January 2022

Happy New Year! We were hopeful to have our doors open by January but with provincial restrictions coming into effect January 5th, we will continue to offer curbside service.  We have decided to continue to operate this way so that we can provide health care for pets while keeping clients and staff safe, and to help ensure that our clinic stays open. As the pandemic continues to present challenges that impact the delivery of services in all sectors, including veterinary medicine, please practice kindness and be patient with our veterinary team as we navigate our way forward.

Why are we still not allowing clients inside?

The size and layout of our clinic makes it difficult to maintain a two metre distance between individuals, as recommended by the public health protocols. As with any other business, the risk of a positive COVID-19 exposure in a veterinary clinic can result in closure for 10 days, which would prevent our veterinarians from providing needed medical care for our patients. Curbside service allows us to deliver health care for pets while keeping clients and staff safe, to help ensure that our clinic stays open.

Why do I have to wait so long to get an appointment with a veterinarian?

Veterinary medicine across Canada is facing an extraordinary challenge with increased demand and reduced access to care. This is due to a variety of factors, including:
• A drastic rise in pet ownership since the pandemic started;
• Pandemic-related staff shortages due to illness, caregiving responsibilities, etc., which can reduce a clinic’s capacity to provide a full range of services;
• Like human health-care workers, veterinarians have been deemed essential since the beginning of the pandemic and the profession is now experiencing high rates of burnout, stress, compassion fatigue and other mental health concerns;

Not being able to see pets right away is stressful for both veterinary clients and veterinary teams, who are committed to protecting animal health and well-being. To help meet demand, we are prioritizing urgent cases and are using services such as telemedicine to consult with clients and to manage both triage and non-urgent cases, including prescribing medication.

 

May 27, 2020

We are now have offering veterinary appointments for all of our patients. This includes annual exams, vaccination appointments, and all medical concerns. We are also again booking surgeries, including spays and neuters.

At this time, we are still only bringing your pets into the clinic.  We will continue to meet you in our parking lot and our staff will bring your pet into the clinic alone. Please bring your cell phone to the appointment so that our veterinarians can call you from the exam room.

For all pet food orders and prescription refills, please call to place your order. We will set your order on our porch when you arrive in our parking lot for pick-up.

Covid19 Business Hours: Monday to Friday, 8:00 am – 5:00 pm

Online VetStore
Open 24/7 and we can ship directly to your front porch:
www.myvetstore.ca/wellesleyvet

PetPage App
A mobile app to book appointments, refill prescriptions, order food, and view your pet’s vaccination due dates. Download our PetPage app from Google Play. Sign up using the same email address that we have on file to communicate with you.

 

May 13, 2020

Our plan is to start offering routine exam and vaccination appointments as of May 20th. We are also booking spay & neuter surgeries as of June 1st.
We do not yet know when we will be able to open our doors for clients to come into the clinic. For now, we will continue to meet you in our parking lot and our staff will bring your pet into the clinic.
For all pet food orders and prescription refills, please call to place your order. We will set your order on our porch when you arrive in our parking lot for pick-up.
Covid19 Business Hours: Monday to Friday, 8:00 am – 5:00 pm
Online VetStore
Open 24/7 and we can ship directly to your front porch:
www.myvetstore.ca/wellesleyvet
PetPage App
A mobile app to book appointments, refill prescriptions, order food, and view your pet’s vaccination due dates. Download our PetPage app from Google Play. Sign up using the same email address that we have on file to communicate with you.

April 6, 2020

After-Hours Emergency Services For Your Pet

During the Covid-19 Pandemic, the Wellesley Veterinary Clinic has reduced regular business hours. We are currently open Monday to Friday from 8:00 am to 5:00 pm. We will be closed on April 10th for Good Friday.

The Wellesley Veterinary Clinic refers all after-hour emergencies to the Emergency Veterinary Clinic (EVC) of Waterloo Region.

EVC is open weeknights, weekends, and all statutory holidays to address sudden pet illnesses & injuries.

Please call EVC to let them know when you are on your way with your pet so that they can be prepared for your arrival.

Telephone: 519-650-1617

Web: http://www.emergencyvc.ca/

Address: 405 Maple Grove Road, Unit #14, Cambridge

 

March 25, 2020

New Clinic Hours

Due to the limited services we are currently providing and our commitment to do our part to help slow the spread of the Coronavirus, we have decided to reduce the Clinic Hours for the next month.

We have made the difficult decision to close the Clinic on Tuesday evenings and Saturday mornings until the end of April.

For now, we will only be offering appointments during the week from 9:00 am to 4:30 pm.

As of March 28th, our hours will be:

Monday – Friday 8:00 am to 5:00 pm
Saturday – Closed

If you have pet food or medication to pick-up before the weekend, please make arrangements to be here by Friday.

We thank you for your patience as we continue to determine the safest way to provide essential services while reducing risk during this rapidly changing situation.

 

March 24, 2020

Veterinary Services is an Essential Service

Businesses that provide veterinary services are permitted to continue to deliver essential services, as indicated in the list of essential workplaces provided by the Province of Ontario on March 23, 2020.

This means we will remain open for all essential, emergency and surgical services. However, we are asking clients to remain outside the clinic and let staff bring your pet into the clinic for you. Please bring your cell phone along and call us when you arrive at the clinic. 519.656.2200.

HOURS: For now we are keeping our same business hours, except for Tuesday evening appointments. We will be closed at 6:00 pm on Tuesday evenings.

For all food and prescription refills, please call ahead to order and allow us to process payment over the telephone. Staff will then bring products out to you when you arrive at the clinic.

We thank you for your patience as we continue to determine the safest way to provide essential services while reducing risk during this rapidly changing situation.

March 23, 2020

Pet Food

Due to the higher than normal orders for pet food, our supplier is taking 7 to 10 days to deliver pet food to our clinic.

We would like clients to consider ordering their pet food through MyVetStore so that it can be shipped directly to your home. Clients that are ordering pet food directly to their home are receiving it in 3 to 5 days.

https://www2.myvetstore.ca/wellesleyvet

By ordering your pet’s food, toys, and treats through MyVetStore, you will continue to support our clinic and help us all keep a safe social distance.

If you need any assistance setting up your account on MyVetStore or finding your pet’s diet, please call and let us know, we are happy to assist you. 519.656.2200

Clients that setup their pet’s food on auto-order, so that the next bag arrives before you run out, will save 5% on the cost of the food. We also offer free shipping on all orders over $75.00.

 

March 16, 2020

Wellesley Veterinary Clinic has decided to take extra precautions to protect our employees and clients and to do our part to help slow the spread of the Coronavirus.

We will remain open for all essential, emergency and surgical services. However, we are asking clients to remain outside the clinic and let staff bring your pet into the Clinic for you. Please bring your cell phone along and call us when you arrive at the clinic. 519.656.2200.

For all food and prescription refills, please call ahead to order and allow us to process payment over the telephone. Staff will then bring products out to you when you arrive at the clinic.

We thank you for your patience as we continue to determine the safest way to provide essential services while reducing risk during this rapidly changing situation.

March 18, 2020

Over the past few days, our local veterinary supply chain has been experiencing excessive demand. While the increased demand includes prescription refills, the most notable increase has been for pet nutrition products.

To date, we have not received any notices of supply challenges from our pet nutrition manufacturers, and fully expect all replacement orders will be filled in reasonable time. However even with continued supply we are experiencing some delay with our inventory replenishment.

Orders for pet nutrition products will continue to be processed as promptly as possible. All orders will be fulfilled to the best of our ability however, it may take 5 to 7 days for your pet food to be delivered. We appreciate your patience with the current delays.