Exceptional Professional Services: We are a group of highly trained professionals, drawing on years of specialized training and experience. In this way we deliver quality veterinary medicine to our clients and their valued animals. This is the core expectation that we guarantee to our clients and is the heart of our value proposition.
Teamwork: The excellence of our service model is also based on our ability to work together as a team. As a pool of committed professionals, we use our collective skill as a team to maximize the best outcomes possible for our owners and their valued animals.
Integrity: We believe that every client, (owner and their valued animal) has a right to be treated with respect and care. We will endeavour to enhance health, bring healing where possible and when necessary relieve pain and suffering in a humane and timely manner. We commit ourselves to acting with honesty and compassion focusing on delivering value to our clients above all else. We will follow through on our commitments in a timely manner and be held accountable for our services
Fostering Strong Relationships: The heritage of our clinic is rooted in our community. As such we recognize the importance of positive individual relationships. We work hard to foster good team relationships within the clinic and to build strong relationships with our clients. We go the extra mile to foster good communication, and listen to feedback, and do our best to address concerns that may arise.